FAQ Guide
Welcome to our FAQ section! Here, you’ll find answers to common questions about ordering, shipping, and preparing our delicious Italian meals. If you need further assistance, feel free to contact us!
Ordering & Payment
Q: How do I place an order?
A: Simply browse our menu, add your chosen items to the cart, and follow the checkout process. Once your order is placed, you’ll receive a confirmation email with all the details.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as PayPal, for secure and convenient checkout.
Shipping & Delivery
Q: How much is delivery?
A: Delivery is £7.95 for orders under £75. If your order is over £75, delivery is free!
Q: When will my order be delivered?
A: We dispatch all orders every Friday, so you can expect your meals to arrive in 1-3 days, depending on your location.
Q: Do you deliver nationwide?
A: Yes, we deliver to addresses throughout the UK. Please make sure someone is available on Friday to receive and store your frozen meals.
Q: Can I choose my delivery day?
A: At this time, we only dispatch on Fridays to ensure the freshest delivery. However, we’re working on expanding our delivery options in the future.
Packaging & Food Quality
Q: How are the meals packaged?
A: Each meal is flash-frozen after preparation and packed in insulated, eco-friendly packaging to keep it cold and fresh during transit.
Q: Are your meals suitable for freezing?
A: Yes! All our meals arrive frozen and can be stored in your freezer until you’re ready to enjoy them.
Q: Do I need to cook the meals, or are they ready to eat?
A: Our meals are freshly prepared, then frozen, so they are ready for you to cook at home following our easy instructions included with each dish.
Dietary Information
Q: Do you offer vegetarian or vegan options?
A: Yes, we have a selection of vegetarian dishes, and we’re constantly expanding our range to accommodate different dietary preferences. Check the menu for our current offerings.
Order Modifications & Cancellations
Q: Can I modify my order after it’s placed?
A: If you need to make changes, please contact us as soon as possible. We’ll do our best to accommodate modifications if the order has not yet been prepared.
Q: How do I cancel my order?
A: To cancel, please get in touch with us within 24 hours of placing your order. Once your meals are in preparation, we may not be able to process cancellations.
Other Questions
Q: How long will my frozen meals last?
A: Our meals are best enjoyed within 3 months of delivery. Just store them in the freezer until you’re ready to cook them.
Q: What if I have an issue with my order?
A: We’re here to help! If you experience any issues, please reach out to our customer service team, and we’ll work to resolve it quickly.
Q: How do I contact customer support?
A: You can reach us via email at info@donarancini.co.uk or by phone at 0203 105 0212. We’re happy to assist!
Thank you for choosing us for your Italian dining experience! Buon appetito! 🍝